Comments on: Dear Rackspace: You Pissed Me Off

By: James Ostheimer

James Ostheimer — Fri, 12 Dec 2008 21:59:47 +0000

Been using GoGrid for the last couple months. Easier to manage than EC2, but a bit more $$$… I know exactly what I am spending all the time (even an iphone app).

By: Richard

Richard — Fri, 21 Nov 2008 09:48:56 +0000

We had exact same problems with rackspace. No warning that our Backup had quadrupled overnight when we are paying them to manage these things for us, we should have been warned.

We are looking to move and so will many thousands more customers.

I have noted that they now offer an unmetered backup, but refuse to backdate this for us.

By: Lew Moorman

Lew Moorman — Sat, 01 Nov 2008 21:16:52 +0000

Steve, thanks for the candid feedback and pointing out an issue that clearly exists for some of our customers. Your note has us looking at all our policies in this area. From your update comment, it sounds like we got to a fair resolution this time. But, we need to make it programmatic. We have no interest in shocking our customers with punishing overage rates. I plan to reach out to you to get more feedback if possible.

We appreciate the comment. This is how we get better for our customers.

By: Jonathan Volk

Jonathan Volk — Sat, 01 Nov 2008 17:55:56 +0000

Yea WOW.

That is totally unacceptable for them to do that. I was going to use them for my next project but it seems like they’re not as good as they make it sound.

I’ll stick with Liquidweb which I am more than happy with.

Thanks for the heads up and sorry about getting raped in overages.

~Jonathan

By: Michael Carruth

Michael Carruth — Sat, 01 Nov 2008 00:42:08 +0000

Thanks for the heads up, Steve! I had a similar bandwidth issue (though nowhere near the scale of yours) yesterday, and my host took our site offline. I felt similarly, in terms of the “WTF” factor, and actually told our team :This wouldn’t happen if we were on a “premium” host like Rackspace!” This situation helps me to think again that the grass may not always be greener.

Well maybe being on RS would not have knocked us off the proverbial air for 90 mins, but the way-over-the-top charges you chronicled would have definitely made me seethe come bill time.

By: seand

seand — Fri, 31 Oct 2008 20:46:23 +0000

Thanks for the tip, I was looking at them to host some upcoming work I’ve got. I’ll definitely head to Amazon at those rates.

By: Scott T.

Scott T. — Fri, 31 Oct 2008 17:17:56 +0000

Ouch. Rape is a fair charge. This is why Rackspace’s acquisition of Slicehost has me worried…