Comments on: Tip: Don’t Ever, Not Reply to a Sales Inquiry

By: IdeaTagger

IdeaTagger — Fri, 24 Aug 2007 20:56:09 +0000

I had to chase fbfactory to get a response after a long wait for one. They did respond eventually though. I guess Mashables plugs must be keeping them busier than they can cope with, but you are right – there is no excuse.

By: FBAppDev

FBAppDev — Sun, 19 Aug 2007 18:08:09 +0000

There are many facebook developer available now..to have a successfull application the key factor is Innovative idea..getting it developed in not a big deal.Not sure why people are not able to identify facebook developer. We are very small team of Freelancer who love to work on latest trend with innovative people.
Let us know if we can work together.

FBAppDev at GMAIL

By: Eric Wu

Eric Wu — Thu, 16 Aug 2007 01:19:54 +0000

So where can I find a small, professional shop to build a high-quality FB app quick? If you’re interested drop me a line: eric at fuser dot com

By: stag

stag — Wed, 15 Aug 2007 21:27:34 +0000

Anyone recommend facebook developers?

By: Dave Dash

Dave Dash — Wed, 15 Aug 2007 20:25:57 +0000

Does Odesk even have an option of listing Facebook as a skill?

If it does I’ll gladly list it, I’ve just not had the best luck using Odesk, guru, etc.

By: Fred Simanek

Fred Simanek — Wed, 15 Aug 2007 17:01:15 +0000

Steve,
We experienced the same thing with FBFactory after submitting our request: complete silence.

Fred Simanek
MyNextDeal.com

By: Ben Yoskovitz

Ben Yoskovitz — Wed, 15 Aug 2007 16:59:41 +0000

You have very few chances to make a good first impression…um, wait a second.

Being slammed with work is great, but you need to be looking at the long-term funnel, and maintaining positive word of mouth.

By: James D Kirk

James D Kirk — Tue, 14 Aug 2007 17:52:12 +0000

Just goes to my personal biggest pet peeves in business, crappy customer service. Whether you’re trying to get a sandwich made by a disinterested deli person or have your databases made more efficient, why would you consciously give someone your money (or your company’s) and be treated lousy? It’s like you’re paying for them to hate you!

Just the other day while I was in the Bay Area for a meeting with a potential client, I stopped for gas. Normally, I could care less about pan handlers, and being 6′2″ I usually just stand a little straighter and firmly inform that I don’t have/won’t give/don’t need whatever they are offering (and not in a mean way, just firm). I also needed to check the air levels in my tires, and wash my windshields. As I drove up to the pumps, I noticed a young man who had been chatting with the cashier immediately come over and hit me up. Add to this the fact that I saw no air machine on their lot, and the windshield washer bins devoid of fluid and squeegees. So, without hesitation I simply got back into my car and drove on to another facility.

Perhaps the owner didn’t know about this sort of thing. Who knows? But I’m not willing to financially support all of that just for the luxury of getting the product (service) I needed. Why would anyone do that with a software development company? Beats me! The important thing here is to do just what Steve is doing, and share that experience with others. And our duty is to pass it on if we know of someone who needs such work done for them. And the flip side of this coin is important: if someone in this community knows of great work this (or another company/consultant/etc) has done, we need to know about that as well.

By: Colin Dowling

Colin Dowling — Tue, 14 Aug 2007 14:50:15 +0000

Agree 100%. There are a ton of other, related negative consequences as well as the one you mentioned. One is that the non-responders (in this case FB Factory) did not reduce your friend’s need for service by ignoring him. Instead, they have implicitly driven him to a competitor. It’s kind of like in baseball where the winning team not only gains ground in the standings, the losing team loses ground.

In other words, ignoring potential customers is a terrible idea in itself. Doing it and, as a consequence, strengthening your competition is an even worse idea.